Why change communication fails - and how to make it stick
Most transformation programmes fail not because the strategy is wrong, but because the communication is. Scriberia's Chris Wilson believes that humanising change — and making it visual — is what separates the 12% that succeed from the rest. Only 12 per cent of transformation projects fully achieve their stated goals. That number should stop us in our tracks. After all the planning, the consultants, the town halls, the decks — only one in eight transformations actually lands. In our work with organisations going through change, we see the same pattern again and again: the strategy is sound, but the communication of it is broken. People don't understand it. They don't see themselves in it. And so they don't believe in it.
